Payment Methods

At Velissehome, we believe shopping should be just as enjoyable and stress-free as unboxing your new pieces. From browsing to checkout, our goal is to provide a seamless, secure experience so the only decision you need to make is which item to fall in love with next.

We offer multiple trusted payment options for your convenience, including Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed in Australian Dollars (AUD) through secure, encrypted systems that protect your personal and financial details every step of the way.

Your security is our priority. Our site uses SSL encryption and works only with reputable payment partners. Rest assured, we never store your payment information transactions are processed directly and securely between you and your bank.

Once your order is confirmed, the payment will be completed in full. In some cases, your bank may apply a temporary pre-authorization hold before the charge goes through this is a standard security measure.

If you run into any issues during checkout, first double-check that your billing information matches your card details. Still need help? Simply email us at info@velissehome.com, and our support team will be happy to assist.

To keep shopping safe for everyone, we monitor all orders for unusual or suspicious activity. If we need to, we may contact you to confirm details before shipping your items.

Have questions or need assistance? You can reach us by email at info@velissehome.com or call us. Our team is available Monday to Friday, 8:00 – 18:00, and weekends from 10:00 – 16:00 (Hong Kong Time, GMT+8). We typically respond within 24 hours.

Our headquarters are based at:
Velissehome
Kwai Hei St, Kwai Chung,
Hong Kong

At Velissehome, we’re committed to giving you a safe, smooth, and enjoyable shopping experience every single time.