Terms of service

Velissehome is the official brand name of Velissehome. These Terms and Conditions explain the rules and guidelines for using the website https://velissehome.com/  (referred to as the "Website"), which is owned and managed by Velissehome (hereinafter "Velissehome"). The following Terms apply to all products, services, and interactions available through this Website.

Company Information:

Company Name: Velissehome
Address: Kwai Hei St, Kwai Chung, Hong Kong

Email: info@velissehome.com

By browsing, accessing, or making purchases on this Website, you acknowledge that you have read and accepted these Terms. If you do not agree, please discontinue use of the Website and its services.

General Access and Use

You can view most areas of the Website without registering. Certain features, including purchases, may require registration and full acceptance of these Terms.

Velissehome offers a curated collection of home décor and lifestyle items exclusively through this Website. These Terms define the responsibilities of both Velissehome and its users.

Continued use of the Website means you accept the latest version of these Terms, which may be updated at any time.

 

SECTION 1 – ELIGIBILITY & STORE TERMS

By agreeing to these Terms, you confirm that you are of legal age in your country of residence or have parental/guardian consent if underage.

  • You may not use the Website for unlawful purposes or to infringe intellectual property rights.
  • Uploading harmful software, viruses, or malicious code is strictly prohibited.
    Violations may result in termination of your access.

SECTION 2 – GENERAL CONDITIONS

Velissehome reserves the right to refuse service or Website access to anyone for any reason at any time.

  • Non-payment data may pass through unencrypted networks but payment information is always encrypted.
  • Website content may not be duplicated, resold, or exploited without written consent.

SECTION 3 – INFORMATION ACCURACY

We aim for accuracy but cannot guarantee that Website content will always be complete, current, or error-free. Information may be updated or changed without obligation.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Prices may change without prior notice. Velissehome may modify or discontinue products, services, or features at any time.

SECTION 5 – PRODUCTS

  • Certain products may only be available online and in limited quantities.
  • Colors and details may vary depending on device displays.
  • Returns are governed by our Return Policy.
  • Velissehome may restrict sales to specific regions or individuals.

SECTION 6 – ACCOUNTS & PAYMENTS

  • Orders may be refused or canceled at Velissehome’s discretion.
  • Customers must provide accurate account, billing, and shipping details.
  • Review our Returns & Refunds Policy for more details.

SECTION 7 – THIRD-PARTY TOOLS

The Website may offer tools or integrations from third parties. These are provided "as is" without guarantees. You should review any third-party terms before use.

SECTION 8 – THIRD-PARTY LINKS & CONTENT

The Website may contain external links for convenience. Velissehome is not responsible for third-party content, policies, or accuracy.

SECTION 9 – USER CONTENT & FEEDBACK

By submitting feedback, reviews, or content, you grant Velissehome the right to use, publish, and distribute it without restriction. You are fully responsible for the content you submit. Velissehome reserves the right to remove inappropriate or unlawful content.

SECTION 10 – PRIVACY & DATA HANDLING

All personal data collected through the Website is handled according to our Privacy Policy.

SECTION 11 – ERRORS & OMISSIONS

Occasionally, errors may appear in product descriptions, pricing, promotions, or availability. Velissehome reserves the right to correct these without notice, even after an order has been placed.

SECTION 12 – PROHIBITED USES

The following uses are prohibited:

  • Illegal or fraudulent activities.
  • Violating local, national, or international laws.
  • Spreading false or misleading information.
  • Transmitting harmful code or malware.
  • Collecting user data without consent.
  • Harassment, abuse, or discriminatory behavior.

Velissehome reserves the right to restrict access if prohibited uses are detected.

SECTION 13 – LIMITATION OF LIABILITY

Velissehome does not guarantee uninterrupted, secure, or error-free use of the Website. All products and services are provided "as is" without warranties. Velissehome and its affiliates are not liable for damages including lost profits, data loss, or indirect damages.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Velissehome and its affiliates against any claims arising from your breach of these Terms.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full effect.

SECTION 16 – TERMINATION

You may terminate your use of the Website at any time. Velissehome reserves the right to suspend or terminate services if these Terms are violated.

SECTION 17 – COMPLETE AGREEMENT

These Terms, along with our policies, represent the full agreement between you and Velissehome.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of the Australia.

SECTION 19 – MODIFICATIONS

Velissehome may revise these Terms at any time. The latest version will always be available on this page. Continued use of the Website constitutes acceptance of changes.

SECTION 20 – RETURNS & REFUNDS

  • Eligibility: Items may be returned within 30 days of receipt.
  • Requirements: Items must be unused, in original packaging, and include proof of purchase.
  • Process: Contact us at info@velissehome.com before sending returns. Unauthorized returns will not be accepted.
  • Refunds: Issued within 10 business days after inspection, to the original payment method. Shipping costs are non-refundable.
  • Cancellations: Orders may be canceled if not yet dispatched by contacting us at info@velissehome.com.

SECTION 21 – CONTACT INFORMATION

For questions or concerns, contact us:

Company Name: Velissehome
Address: Kwai Hei St, Kwai Chung, Hong Kong
Email: info@velissehome.com

Thank you for choosing Velissehome, where thoughtful design and creativity bring life into every space.