Shipping policy
At Velissehome, we want your shopping journey to be just as smooth as the designs we create. That’s why our shipping process is simple, reliable, and completely free for all customers across Australia.
When you place an order within Australia, delivery comes at no extra charge no hidden fees, no surprises. The only thing you need to think about is choosing the perfect items to enhance your home.
Every order is carefully prepared and usually leaves our warehouse within 1–3 business days. Once dispatched, you’ll receive an email with a tracking link so you can follow your parcel from our door to yours.
Delivery time for standard shipping within Australia is typically 5–7 business days (excluding weekends and public holidays). This means most orders arrive in 6–10 business days in total.
- Order cut-off: 06:00 PM (GMT+10:00), Australian Eastern Standard Time (Sydney)
You’ll always receive a shipping confirmation as soon as your order is on the way. With tracking details provided, monitoring your delivery is quick and easy. If you run into any issues, simply email us at info@velissehome.com we’re happy to help.
While we strive for timely deliveries, unforeseen factors such as peak shopping periods or extreme weather may cause occasional delays. Should that happen, we’ll keep you informed every step of the way.
Need assistance? Contact us directly:
Velissehome
Kwai Hei St, Kwai Chung,
Hong Kong
Email: info@velissehome.com
Our team is available:
-
Monday to Friday:
8:00 - 18:00 -
Saturday to Sunday:
10:00 - 16:00
(All times are Hong Kong time GMT+8)
We respond to most inquiries within 24 hours because supporting our customers is just as important as delivering quality products.