Privacy policy
At Velissehome, your privacy is important to us. This policy explains how we collect, use, and protect the personal information you share when visiting our website at https://velissehome.com/, placing an order, or getting in touch with us. By browsing or shopping with us, you agree to the practices described here. If you do not accept these terms, we kindly ask you not to use our site or services.
Our business is based in Hong Kong, and our details are as follows:
Company Name: Velissehome
Address: Kwai Hei St, Kwai Chung, Hong Kong
Email: info@velissehome.com
Information We Collect
The type of personal data we collect depends on how you interact with us. This may include:
- Technical details such as your IP address, browser type, and site activity, which help us maintain smooth site performance.
- Order details like your name, shipping address, payment method, email, and phone number so we can process and deliver your purchases.
- Communications you send us, such as emails or inquiries, which help us provide personalized support.
How We Use Your Data
We use your personal information to:
- Fulfill and manage your purchases.
- Provide customer service and assistance.
- Keep our website secure and reliable.
- Occasionally share product updates, special offers, or tailored recommendations, depending on your communication preferences.
Sharing Your Information
In order to operate effectively, we work with trusted third-party providers. These include payment processors, shipping carriers, marketing platforms, and analytics services such as Shopify. They handle your data under their own privacy safeguards. We may also share data with authorities or business partners when legally required.
Over the last 12 months, the personal data we’ve shared has included customer contact details, payment information, purchase history, and site usage patterns—always with service-related partners and never sold to outside parties. We do not use sensitive data for automated decision-making or profiling.
Public Contributions
If you choose to post reviews, comments, or other contributions on our site, these may be visible to others. Please consider carefully what you share publicly.
Links to Third Parties
Our website may contain links to external sites. Please note that we are not responsible for how those sites handle your data, and we recommend reviewing their privacy policies before engaging.
Age Restrictions
Velissehome does not knowingly collect data from individuals under 18. If we discover such information, it will be deleted promptly. We also comply with global regulations to avoid collecting or selling personal data from users under 16.
Data Security and Retention
We use industry-standard security measures to protect your information. While no system can be guaranteed 100% secure, we are committed to keeping your data safe. We store personal information only for as long as necessary—for order processing, legal compliance, or resolving disputes.
Your Rights
Depending on your location, you may have the right to:
- Access the data we hold about you.
- Request corrections or deletion.
- Limit or object to how we use your information.
- Request a transfer of your data to another provider.
- Withdraw your consent at any time.
To adjust your preferences, you can unsubscribe from emails or contact us directly. We may ask for proof of identity to verify requests. If you are dissatisfied with our response, you may also contact your local data protection authority.
International Transfers
Your information may be processed outside of your home country, including in the United States. For customers in the EU or Australia, we use legally recognized safeguards, such as standard contractual clauses, to ensure your data remains protected.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us at:
Address: Kwai Hei St, Kwai Chung, Hong Kong
Email: info@velissehome.com
We value your trust in Velissehome where design, quality, and care go hand in hand.